General Terms and Conditions

Tour Price | Accommodation & Meals | Transfers & Tours | Extension of Stay Expenses | Tour Escort | Program Changes | Exchange Voucher | Payment | Cancellation | Amendments | Refunds | Responsibility | Insurance | Website Content

TOUR PRICE
The tour price quoted includes transportation, transfers, accommodation, some meals, service charge, government tax, tours, etc., as outlined in each tour description. All package tour prices are based on a minimum participation of two persons. For one person travelling alone a surcharge as detailed in the price list will be levied.

Expenses other than those specified in each tour itinerary e.g. airport taxes, additional meals, sightseeing, cost of passport, visas or other documentation, laundry, liquor, excess baggage charges, tips, personal or baggage insurance, cable, telephone or communications charges, or any items of a personal nature are not included in the price quoted.

ACCOMMODATION AND MEALS
Air-conditioned accommodation with bath and/or shower is provided at hotels listed under the PHUKET DOT COM tour program according to their category or standard. Accommodation is in a shared twin-bed room, double occupancy. For a third occupancy sharing the same room, a roll-away bed will be provided. Please note that PHUKET DOT COM cannot guarantee accommodation in a particular hotel and reserves the right to substitute a hotel of similar standard should the situation require it. In larger cities and major beach resorts the quality of every aspect of the hotel is up to the highest international standards, across the range of prices, but in more remote locations and adventure destinations first-class hotels offering the fullest range of facilities do not exist. In these situations, PHUKET DOT COM will arrange the best standard of accommodation available in each category.

All PHUKET DOT COM packages include American breakfast. Some itineraries also include other meals, as detailed in each description.

TRANSFERS AND TOURS
In all major destinations tours and transfers are on a seat-in-coach/car basis.

EXTENSION OF STAY EXPENSES
Stopover expenses, accommodation, etc., for customers awaiting commencement of their chosen tour, after terminating, or while awaiting onward connections, are not covered in the tour price. In most cases, however, PHUKET DOT COM can arrange for accommodation and other services at the point of arrival, or departure at special, favorable prices.

TOUR ESCORT
PHUKET DOT COM tours are not usually accompanied by a tour escort. All sightseeing tours and most transfers, however, which are operated on a seat-in-coach basis, include the service of a local English-speaking guide.

PROGRAM CHANGES
All PHUKET DOT COM tours are pre-arranged packages and no individual program changes or modifications can be made. PHUKET DOT COM reserves the right to rearrange the order of any tour itinerary, to cancel or to substitute elements of any plan without notice when local conditions force such changes.

EXCHANGE VOUCHER
After reservations and payments are made, you are required to print Tour Orders (Vouchers) from our booking system which serve as form of payment for hotels and optional services.

PAYMENT
A full payment by credit card is required at the time when tour reservation is made.

CANCELLATION
If you wish to cancel your booking, in whole or in part, the cancellation policy below will be applied unless stated otherwise in your confirmation email.
- 30 days before tour date : Fully refundable
- 20 days before tour date : 75% refundable
- 15 days before tour date : 50% refundable
- Less then 15 days before tour date : NO REFUND

Special policies is applicalble during Super Peak Season at some hotels and also some tour programs, please refer to the special policy indicated in each tour/package.

No refund shall be given should you fail to show up on the service participation date, or fail to arrive at the hotel.

Cancellations must be made in writing, quoting the booking reference number, either by Fax to +66 7623-6542 or e-mail to support@krabi-travel.com. Please note that your cancellation has been acknowledged and accepted only when you receive a cancellation confirmation. Proof of sending is not regarded as proof of delivery.

Subject to the above policy, PHUKET DOT COM as an agent for the person or companies providing accommodation, transport or other services, herein called Service Providers, reserve the right to levy a whole period or pro rated charges for cancellations and no show, where the Service Provider has stipulated this under their own cancellation and no show policy.

Please note that refunds will be made in the form of a credit entry to your card account, and is subject to bank handling charge as detailed here.

AMENDMENTS
An amendment fee of 250 Baht will be charged for any amendments after the payment voucher has been issued, except where this involves additional days, tours, number of rooms, or number of people booked. Cancellation of any services in whole or in part is subject to the above cancellation policy.

If the amendment results in a refund of payment (reduction of stay, tours, number of rooms, or number of people booked), a handling fee will be charged on the amount to be refunded equivalent to 5% of the total value or 500 Baht, whichever is greater.

REFUNDS
All refunds are subject to bank handling charges of 5% the total booking value or a 500.00 THB minimum charge (whichever is greater). Refunds will be made in the form of a credit entry to your card account only.

After commencement of travel no refund, either in full or in part, will be given for unutilised services included in the program. Claims involving refunds require supporting evidence of cancellation and passengers are required to inform PHUKET DOT COM in writing 15 days after tour end.

The refund amount will be made in Thai Baht, equivalent to the amount which shall be confirmed to you before the cancellation transaction is processed. You acknowledge and accept that PHUKET DOT COM and its affiliates shall not be liable for, or responsible to the foreign exchange rate risk (exchange rate movements and rate fluctuations) in converting the refund amount to your local currency.

All credit card refunds will be processed in a timely manner. The refund process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 10 - 45 working days for the proceeds to arrive in your account.

RESPONSIBILITY OF PHUKET DOT COM
Phuket Dot Com, hereinafter called ‘PDC’ acts only as agent for the person or companies providing accommodation, transport or other services, hereinafter called ‘Service Providers’ and PDC issues all coupons, vouchers, tickets or other documents on the Service Providers’ terms and conditions.

The tour member acknowledges that neither PDC, nor its subsidiaries, affiliated companies, servants or agents shall be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly by any Service Provider or by “force majeure” or other events beyond PDC’s control, including, but not limited to war, civil disturbance, pilferage, delays, severe weather, Acts of God, Acts of Government, accidents to or failure of machinery, equipment, vehicles or industrial disputes.

PDC shall not be liable for, or responsible to, any tour member in the event of dissatisfaction based on personal opinion regarding the standard of service or accommodation provided by any Service Provider nor be liable or responsible for any disappointment, distress, lack of enjoyment arising from any act or omission whatsoever. PDC will only acknowledge liability in the case of proven justified complaints relating to specific and tangible inadequacies of facilities, accommodation or services provided. In the event of such a complaint the customer is requested to immediately contact PDC or the Service Provider, hotel etc., for remedial action to resolve any problem or irregularity at that time. Only if such a complaint has been lodged will the PDC consider to fully investigate and act on any complaint.

INSURANCE
We strongly recommend that you take out a holiday insurance policy.

We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, and additional expenses to cover hotel accommodation and repatriation costs should any services need to be extended or curtailed due to illness or other insurable risk.

WEBSITE CONTENT
The website content is subject to change without notice before the tour begins or during any tour. PDC has endeavoured to ensure that all information on the website is accurate, but can accept no responsibility for inaccuracy, or truth of statements made.

We do not represent that any travel product or service set out on our web site is suitable for you. You release PDC from any claims in relation to the travel products and services described on the web site, including claims that the products or services are not suitable. Illustrations are intended to set the mood for each tour destination and may not present actual views as seen on a specific tour.

All fares and prices quoted in PHUKET DOT COM's websites, including but not limited to www.krabi-travel.com, www.gothailand.com, www.phuket-voyage.com, www.tropicalphuket.com are correct at the time of publishing. Such fares, prices and international rates of exchange are subject to change, which in turn may affect tour prices quoted. Regardless of a deposit or full payment having been made, any increase in the tour price must also be paid by the tour member. If such increase is unacceptable, the tour member retains the right to cancel his/her booking. However, attention is drawn to the possibility that some cancellation charges may be imposed covering PDC cancellation cost.